Support
Help with Origami.
Origami is one self-contained file and a single extension — so there isn't much to go wrong. Here's how to get set up, the handful of things people ask about, and where to reach a human.
Start here
Up and running in a minute.
.origami.html files you double-click, go to chrome://extensions → Origami Folio → Details → turn on “Allow access to file URLs”..origami.html file to open it in the Studio.FAQ
The handful of things people ask.
My file opened as code, not a deck
Origami needs permission to read local files. In chrome://extensions, open Origami Folio → Details → enable “Allow access to file URLs”, then reopen the file.
There's a padlock and things won't run
A deck you didn't author opens locked and sandboxed for your safety — scripts and remote embeds are held. Read, present and print freely; click the padlock to unlock if you trust the sender. More on security →
Go Live won't start, or my phone can't see it
Go Live needs the small companion app installed, and both devices on the same local network. Re-open the Go Live panel for the address and QR code, and check a firewall isn't blocking the local port.
How do I get a PowerPoint, Word or PDF out?
Use Export in the Studio. PowerPoint (.pptx) ships today and runs entirely on your device — nothing is uploaded. For a PDF, use your browser's Print → Save as PDF. Word is on the roadmap.
My edit didn't save
If the file was created by someone else, the first save asks you to confirm before overwriting (a safety check) — choose to overwrite and you're set. Also make sure “Allow access to file URLs” is on.
Is my data private?
Yes. No accounts, no analytics, no network requests — your documents and settings stay on your device. Read the privacy policy →
Will my file still open in years?
Yes. It's plain HTML with the fonts, data and viewer embedded; any modern browser opens it offline, with no Origami installed.
Which browsers work?
The Studio is a Chrome extension — Chrome, Edge, Brave and other Chromium browsers. The .origami.html files it makes open in any modern browser.
Reach a human
Still stuck?
Send us a message and we'll help. Origami is built by Origami Labs, a small effort, and we read every one.